29jl Privacy Policy

When you register an account on 29jl, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a government-issued ID and a selfie or proof-of-address document to confirm your identity and age. When you make a deposit or withdrawal, we collect transaction details such as the payment method used, the amount, and the timestamp of the transaction. We also automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for Filipino users. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable regulations issued by the National Privacy Commission.

The personal data we collect is used primarily to create and manage your 29jl account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are service-related and cannot be opted out of while your account remains active. Transaction data is used to process payments accurately, detect suspicious financial activity, and comply with anti-money laundering obligations under Philippine law. Technical and session data helps our team identify and resolve platform issues, optimise the mobile experience, and protect the security of all members. Where you have given explicit consent, we may also use your email address or mobile number to send you promotional offers, bonus announcements, or platform news; you can withdraw this consent at any time by contacting [email protected]. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. All processing activities are carried out on lawful bases including contractual necessity, legal obligation, and legitimate interest as recognised under Philippine data privacy law.

29jl does not sell, rent, or trade your personal information to third-party marketing organisations under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we will disclose your information to Philippine regulatory authorities, law enforcement agencies, or the National Privacy Commission without prior notice to you. If 29jl undergoes a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance where possible. We may also share aggregated, anonymised statistical data with analytics partners for the purpose of improving platform performance; this data cannot be used to identify you individually. Any third party that receives your data is required to maintain at least the same level of data protection that 29jl applies internally. We regularly review our data-sharing arrangements to ensure they remain compliant with the Data Privacy Act of 2012 and current National Privacy Commission guidelines.

As a member based in the Philippines, you are entitled to a full set of data subject rights under the Data Privacy Act of 2012, and 29jl is committed to honouring each of them. You have the right to be informed about what personal data we hold about you and how it is being processed at any time. You may request access to a copy of your personal data by contacting [email protected], and we will respond within a reasonable timeframe as required by law. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. You may also object to the processing of your personal data for direct marketing purposes at any time, and we will action such requests without delay. To exercise any of these rights, please reach out to our data protection contact at [email protected] with a clear description of your request.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate the retention of transaction records for a minimum of five years. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. 29jl implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, regular security audits, and staff training on data handling best practices. In the event of a personal data breach that is likely to result in harm to you, we will notify the National Privacy Commission and affected members within the timeframes prescribed by Philippine law. You are also responsible for keeping your account credentials secure; we strongly recommend using a unique, strong password and logging out of your account when using shared or public devices. If you suspect that your account has been compromised, please contact [email protected] immediately so we can take protective action on your behalf.

29jl uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics that help us improve the platform experience for Filipino users. Essential cookies are required for the platform to function correctly and cannot be disabled; optional analytics cookies can be managed through your browser settings at any time. We do not use third-party advertising cookies or share cookie data with external marketing networks. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features; the revised version will always be posted on this page with an updated effective date. Your continued use of 29jl after a policy update is posted constitutes your acceptance of the revised terms. If we make a material change that significantly affects how we handle your personal data, we will make reasonable efforts to notify you directly via email or an in-platform notification. For any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected] — we are here to help.